Frequently Asked Questions
Is the Nose Dilator comfortable to sleep in?
Yes. Made from soft, flexible medical-grade silicone, the Nose Dilator is designed to sit comfortably inside the nostrils while remaining securely in place throughout the night.
How do I know if the Nose Dilator is inserted correctly?
When properly fitted, the dilator should feel comfortable and secure inside the nostrils while sitting flush against the base of the nose. It should not cause discomfort or feel loose.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
Is a Nose Dilator better than a Nasal Strip?
Both products support nasal breathing, but they work differently. The Nose Dilator opens the nasal passages from within and is virtually invisible when worn, making it a popular choice for exercise and everyday use outside the home. Nasal Strips work externally using an adhesive strip and may be more comfortable if your nose is irritated or sensitive. Ultimately, the best option comes down to personal preference.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.